/* ================================================
   TropicSolutions Support Portal - Premium Styles
   ================================================ */

:root {
  /* Primary Colors - TropicSolutions Orange Theme */
  --primary-50: #fff7ed;
  --primary-100: #ffedd5;
  --primary-200: #fed7aa;
  --primary-300: #fdba74;
  --primary-400: #fb923c;
  --primary-500: #ff6a00; /* Brand-Orange */
  --primary-600: #ea580c;
  --primary-700: #c2410c;
  --primary-800: #9a3412;
  --primary-900: #7c2d12;

  /* Accent Colors – warme Orange-Töne */
  --accent-cyan: #f97316;
  --accent-teal: #fed7aa;
  --accent-gold: #fbbf24;

  /* Neutral Colors */
  --gray-50: #f8fafc;
  --gray-100: #f1f5f9;
  --gray-200: #e2e8f0;
  --gray-300: #cbd5e1;
  --gray-400: #94a3b8;
  --gray-500: #64748b;
  --gray-600: #475569;
  --gray-700: #334155;
  --gray-800: #1e293b;
  --gray-900: #0f172a;
  --gray-950: #020617;

  /* Semantic Colors */
  --success: #10b981;
  --warning: #f59e0b;
  --error: #ef4444;
  --info: #3b82f6;

  /* Status Colors */
  --status-open: #10b981;
  --status-pending: #f59e0b;
  --status-resolved: #3b82f6;
  --status-closed: #6b7280;

  /* Typography */
  --font-sans: "Inter", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;
  --font-display: "Inter", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;

  /* Spacing */
  --space-1: 0.25rem;
  --space-2: 0.5rem;
  --space-3: 0.75rem;
  --space-4: 1rem;
  --space-5: 1.25rem;
  --space-6: 1.5rem;
  --space-8: 2rem;
  --space-10: 2.5rem;
  --space-12: 3rem;
  --space-16: 4rem;

  /* Border Radius */
  --radius-sm: 0.375rem;
  --radius-md: 0.5rem;
  --radius-lg: 0.75rem;
  --radius-xl: 1rem;
  --radius-2xl: 1.5rem;
  --radius-full: 9999px;

  /* Shadows */
  --shadow-sm: 0 1px 2px 0 rgb(0 0 0 / 0.05);
  --shadow-md: 0 4px 6px -1px rgb(0 0 0 / 0.1), 0 2px 4px -2px rgb(0 0 0 / 0.1);
  --shadow-lg: 0 10px 15px -3px rgb(0 0 0 / 0.1), 0 4px 6px -4px rgb(0 0 0 / 0.1);
  --shadow-xl: 0 20px 25px -5px rgb(0 0 0 / 0.1), 0 8px 10px -6px rgb(0 0 0 / 0.1);
  --shadow-glow: 0 0 40px rgba(255, 106, 0, 0.35);

  /* Transitions */
  --transition-fast: 150ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-base: 200ms cubic-bezier(0.4, 0, 0.2, 1);
  --transition-slow: 300ms cubic-bezier(0.4, 0, 0.2, 1);
}

/* ================================================
   Base Styles
   ================================================ */

*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  scroll-behavior: smooth;
  -webkit-font-smoothing: antialiased;
  -moz-osx-font-smoothing: grayscale;
}

body {
  font-family: var(--font-sans);
  font-size: 1rem;
  line-height: 1.6;
  color: var(--gray-100);
  background: #0b0b0d;
  min-height: 100vh;
  overflow-x: hidden;
}

/* ================================================
   Animated Background
   ================================================ */

.animated-bg {
  position: fixed;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  z-index: -1;
  overflow: hidden;
  background:
    radial-gradient(circle at top left, rgba(255, 106, 0, 0.20) 0, transparent 55%),
    radial-gradient(circle at bottom right, rgba(251, 146, 60, 0.16) 0, transparent 55%),
    #0b0b0d;
}

.gradient-orb {
  position: absolute;
  border-radius: 50%;
  filter: blur(80px);
  opacity: 0.5;
  animation: float 20s ease-in-out infinite;
}

.orb-1 {
  width: 520px;
  height: 520px;
  background: radial-gradient(circle, var(--primary-500) 0%, transparent 70%);
  top: -180px;
  right: -80px;
  animation-delay: 0s;
}

.orb-2 {
  width: 420px;
  height: 420px;
  background: radial-gradient(circle, var(--primary-300) 0%, transparent 70%);
  bottom: -140px;
  left: -60px;
  animation-delay: -7s;
}

.orb-3 {
  width: 360px;
  height: 360px;
  background: radial-gradient(circle, var(--accent-teal) 0%, transparent 70%);
  top: 55%;
  left: 50%;
  transform: translate(-50%, -50%);
  animation-delay: -14s;
}

@keyframes float {
  0%,
  100% {
    transform: translate(0, 0) scale(1);
  }
  25% {
    transform: translate(40px, -40px) scale(1.06);
  }
  50% {
    transform: translate(-25px, 25px) scale(0.97);
  }
  75% {
    transform: translate(-40px, -25px) scale(1.03);
  }
}

.grid-overlay {
  position: absolute;
  top: 0;
  left: 0;
  width: 100%;
  height: 100%;
  background-image:
    linear-gradient(rgba(249, 115, 22, 0.04) 1px, transparent 1px),
    linear-gradient(90deg, rgba(249, 115, 22, 0.04) 1px, transparent 1px);
  background-size: 50px 50px;
}

/* ================================================
   Navigation
   ================================================ */

.main-nav {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(0, 0, 0, 0.55);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
}

.nav-container {
  max-width: 1400px;
  margin: 0 auto;
  padding: var(--space-4) var(--space-6);
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--space-8);
}

.nav-logo {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  text-decoration: none;
  color: var(--gray-100);
}

.logo-icon {
  width: 40px;
  height: 40px;
  color: var(--primary-400);
  transition: var(--transition-base);
}

.nav-logo:hover .logo-icon {
  color: var(--primary-300);
  transform: rotate(10deg);
}

.logo-text {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 700;
  background: linear-gradient(135deg, var(--gray-100), var(--primary-300));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.nav-menu {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

.nav-link {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-4);
  color: var(--gray-400);
  text-decoration: none;
  font-size: 0.875rem;
  font-weight: 500;
  border-radius: var(--radius-lg);
  transition: var(--transition-base);
}

.nav-link:hover {
  color: var(--gray-100);
  background: rgba(255, 255, 255, 0.05);
}

.nav-link.active {
  color: var(--primary-400);
  background: rgba(16, 185, 129, 0.1);
}

.nav-actions {
  display: flex;
  align-items: center;
  gap: var(--space-4);
}

.user-menu {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  padding: var(--space-2) var(--space-3);
  background: rgba(255, 255, 255, 0.05);
  border-radius: var(--radius-xl);
  border: 1px solid rgba(255, 255, 255, 0.08);
}

.user-avatar {
  width: 36px;
  height: 36px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: linear-gradient(135deg, var(--primary-500), var(--accent-teal));
  color: white;
  font-weight: 600;
  font-size: 0.875rem;
  border-radius: var(--radius-full);
}

.user-info {
  display: flex;
  flex-direction: column;
}

.user-name {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--gray-100);
}

.user-email {
  font-size: 0.75rem;
  color: var(--gray-500);
}

.btn-logout {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 32px;
  height: 32px;
  color: var(--gray-400);
  border-radius: var(--radius-md);
  transition: var(--transition-base);
}

.btn-logout:hover {
  color: var(--error);
  background: rgba(239, 68, 68, 0.1);
}

.mobile-menu-toggle {
  display: none;
  flex-direction: column;
  gap: 5px;
  padding: var(--space-2);
  background: none;
  border: none;
  cursor: pointer;
}

.mobile-menu-toggle span {
  display: block;
  width: 24px;
  height: 2px;
  background: var(--gray-300);
  border-radius: 2px;
  transition: var(--transition-base);
}

/* ================================================
   Buttons
   ================================================ */

.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-2);
  padding: var(--space-3) var(--space-5);
  font-family: var(--font-sans);
  font-size: 0.875rem;
  font-weight: 600;
  text-decoration: none;
  border-radius: var(--radius-lg);
  border: none;
  cursor: pointer;
  transition: var(--transition-base);
  white-space: nowrap;
}

.btn-primary {
  background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
  color: black;
  box-shadow: 0 4px 15px rgba(255, 106, 0, 0.35);
}

.btn-primary:hover {
  background: linear-gradient(135deg, var(--primary-400), var(--primary-500));
  transform: translateY(-2px);
  box-shadow: 0 6px 20px rgba(255, 106, 0, 0.45);
}

.btn-secondary {
  background: rgba(255, 255, 255, 0.05);
  color: var(--gray-200);
  border: 1px solid rgba(255, 255, 255, 0.1);
}

.btn-secondary:hover {
  background: rgba(255, 255, 255, 0.1);
  border-color: rgba(255, 255, 255, 0.2);
}

.btn-ghost {
  background: transparent;
  color: var(--gray-300);
}

.btn-ghost:hover {
  background: rgba(255, 255, 255, 0.05);
  color: var(--gray-100);
}

.btn-lg {
  padding: var(--space-4) var(--space-8);
  font-size: 1rem;
}

.btn-sm {
  padding: var(--space-2) var(--space-3);
  font-size: 0.8125rem;
}

.btn-icon {
  width: 40px;
  height: 40px;
  padding: 0;
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none !important;
}

/* ================================================
   Cards
   ================================================ */

.card {
  background: rgba(30, 41, 59, 0.5);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-xl);
  overflow: hidden;
  transition: var(--transition-base);
}

.card:hover {
  border-color: rgba(255, 255, 255, 0.12);
  box-shadow: var(--shadow-lg);
}

.card-header {
  padding: var(--space-6);
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
}

.card-title {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 600;
  color: var(--gray-100);
  margin-bottom: var(--space-1);
}

.card-description {
  font-size: 0.875rem;
  color: var(--gray-400);
}

.card-body {
  padding: var(--space-6);
}

.card-footer {
  padding: var(--space-4) var(--space-6);
  background: rgba(0, 0, 0, 0.2);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
}

/* ================================================
   Forms
   ================================================ */

.form-group {
  margin-bottom: var(--space-5);
}

.form-label {
  display: block;
  font-size: 0.875rem;
  font-weight: 500;
  color: var(--gray-300);
  margin-bottom: var(--space-2);
}

.form-label .required {
  color: var(--error);
  margin-left: var(--space-1);
}

.form-input,
.form-select,
.form-textarea {
  width: 100%;
  padding: var(--space-3) var(--space-4);
  font-family: var(--font-sans);
  font-size: 0.9375rem;
  color: var(--gray-100);
  background: rgba(15, 23, 42, 0.6);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-lg);
  transition: var(--transition-base);
}

.form-input:focus,
.form-select:focus,
.form-textarea:focus {
  outline: none;
  border-color: var(--primary-500);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.15);
}

.form-input::placeholder,
.form-textarea::placeholder {
  color: var(--gray-500);
}

.form-select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 24 24' stroke='%2394a3b8'%3E%3Cpath stroke-linecap='round' stroke-linejoin='round' stroke-width='2' d='M19 9l-7 7-7-7'%3E%3C/path%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right var(--space-3) center;
  background-size: 1.25rem;
  padding-right: var(--space-10);
}

.form-select option {
  background: var(--gray-800);
  color: var(--gray-100);
}

.form-textarea {
  min-height: 150px;
  resize: vertical;
  line-height: 1.6;
}

.form-hint {
  font-size: 0.8125rem;
  color: var(--gray-500);
  margin-top: var(--space-2);
}

.form-error {
  font-size: 0.8125rem;
  color: var(--error);
  margin-top: var(--space-2);
}

.input-group {
  position: relative;
}

.input-icon {
  position: absolute;
  left: var(--space-4);
  top: 50%;
  transform: translateY(-50%);
  color: var(--gray-500);
  pointer-events: none;
}

.input-group .form-input {
  padding-left: var(--space-10);
}

/* ================================================
   Flash Messages
   ================================================ */

.flash-message {
  position: fixed;
  top: 100px;
  left: 50%;
  transform: translateX(-50%);
  display: flex;
  align-items: center;
  gap: var(--space-4);
  padding: var(--space-4) var(--space-6);
  border-radius: var(--radius-lg);
  backdrop-filter: blur(20px);
  z-index: 1000;
  animation: slideDown 0.3s ease-out;
}

@keyframes slideDown {
  from {
    opacity: 0;
    transform: translateX(-50%) translateY(-20px);
  }
  to {
    opacity: 1;
    transform: translateX(-50%) translateY(0);
  }
}

.flash-success {
  background: rgba(16, 185, 129, 0.15);
  border: 1px solid rgba(16, 185, 129, 0.3);
  color: var(--primary-300);
}

.flash-error {
  background: rgba(239, 68, 68, 0.15);
  border: 1px solid rgba(239, 68, 68, 0.3);
  color: #fca5a5;
}

.flash-info {
  background: rgba(59, 130, 246, 0.15);
  border: 1px solid rgba(59, 130, 246, 0.3);
  color: #93c5fd;
}

.flash-content {
  display: flex;
  align-items: center;
  gap: var(--space-3);
}

.flash-close {
  background: none;
  border: none;
  color: inherit;
  opacity: 0.6;
  cursor: pointer;
  padding: var(--space-1);
  transition: var(--transition-base);
}

.flash-close:hover {
  opacity: 1;
}

/* ================================================
   Main Content
   ================================================ */

.main-content {
  min-height: calc(100vh - 200px);
  padding: var(--space-8) var(--space-6);
}

.container {
  max-width: 1200px;
  margin: 0 auto;
}

.container-sm {
  max-width: 600px;
  margin: 0 auto;
}

.container-lg {
  max-width: 1400px;
  margin: 0 auto;
}

/* ================================================
   Page Headers
   ================================================ */

.page-header {
  margin-bottom: var(--space-8);
}

.page-header-content {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-6);
  flex-wrap: wrap;
}

.page-title {
  font-family: var(--font-display);
  font-size: 2rem;
  font-weight: 700;
  color: var(--gray-100);
  margin-bottom: var(--space-2);
}

.page-subtitle {
  font-size: 1rem;
  color: var(--gray-400);
  max-width: 600px;
}

.breadcrumb {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  font-size: 0.875rem;
  color: var(--gray-500);
  margin-bottom: var(--space-4);
}

.breadcrumb a {
  color: var(--gray-400);
  text-decoration: none;
  transition: var(--transition-base);
}

.breadcrumb a:hover {
  color: var(--primary-400);
}

.breadcrumb-separator {
  color: var(--gray-600);
}

/* ================================================
   Stats Grid
   ================================================ */

.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));
  gap: var(--space-6);
  margin-bottom: var(--space-8);
}

.stat-card {
  background: rgba(30, 41, 59, 0.5);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-xl);
  padding: var(--space-6);
  display: flex;
  align-items: flex-start;
  gap: var(--space-4);
  transition: var(--transition-base);
}

.stat-card:hover {
  transform: translateY(-2px);
  border-color: rgba(255, 255, 255, 0.12);
}

.stat-icon {
  width: 48px;
  height: 48px;
  display: flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-lg);
  font-size: 1.25rem;
}

.stat-icon.open {
  background: rgba(16, 185, 129, 0.15);
  color: var(--primary-400);
}

.stat-icon.pending {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
}

.stat-icon.resolved {
  background: rgba(59, 130, 246, 0.15);
  color: var(--info);
}

.stat-icon.total {
  background: rgba(139, 92, 246, 0.15);
  color: #a78bfa;
}

.stat-content {
  flex: 1;
}

.stat-value {
  font-family: var(--font-display);
  font-size: 2rem;
  font-weight: 700;
  color: var(--gray-100);
  line-height: 1;
  margin-bottom: var(--space-1);
}

.stat-label {
  font-size: 0.875rem;
  color: var(--gray-400);
}

/* ================================================
   Ticket List
   ================================================ */

.ticket-list {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.ticket-card {
  background: rgba(30, 41, 59, 0.5);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-xl);
  padding: var(--space-5);
  display: flex;
  align-items: center;
  gap: var(--space-5);
  text-decoration: none;
  transition: var(--transition-base);
}

.ticket-card:hover {
  background: rgba(30, 41, 59, 0.7);
  border-color: var(--primary-500);
  transform: translateX(4px);
}

.ticket-status-indicator {
  width: 12px;
  height: 12px;
  border-radius: var(--radius-full);
  flex-shrink: 0;
}

.ticket-status-indicator.open {
  background: var(--status-open);
  box-shadow: 0 0 10px var(--status-open);
}

.ticket-status-indicator.pending {
  background: var(--status-pending);
  box-shadow: 0 0 10px var(--status-pending);
}

.ticket-status-indicator.resolved {
  background: var(--status-resolved);
  box-shadow: 0 0 10px var(--status-resolved);
}

.ticket-status-indicator.closed {
  background: var(--status-closed);
}

.ticket-info {
  flex: 1;
  min-width: 0;
}

.ticket-subject {
  font-size: 1rem;
  font-weight: 600;
  color: var(--gray-100);
  margin-bottom: var(--space-1);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.ticket-meta {
  display: flex;
  align-items: center;
  gap: var(--space-4);
  font-size: 0.8125rem;
  color: var(--gray-500);
}

.ticket-meta-item {
  display: flex;
  align-items: center;
  gap: var(--space-1);
}

.ticket-badges {
  display: flex;
  align-items: center;
  gap: var(--space-2);
}

.ticket-arrow {
  color: var(--gray-500);
  transition: var(--transition-base);
}

.ticket-card:hover .ticket-arrow {
  color: var(--primary-400);
  transform: translateX(4px);
}

/* ================================================
   Badges
   ================================================ */

.badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-1);
  padding: var(--space-1) var(--space-3);
  font-size: 0.75rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.025em;
  border-radius: var(--radius-full);
}

.badge-meta {
  background: rgba(255, 255, 255, 0.08);
  color: var(--gray-100);
  border: 1px solid rgba(255, 255, 255, 0.08);
  font-weight: 600;
  text-transform: none;
  letter-spacing: 0;
}

.badge-meta i {
  margin-right: 6px;
  opacity: 0.7;
}

.badge-assignee {
  background: linear-gradient(135deg, rgba(59, 130, 246, 0.14), rgba(59, 130, 246, 0.06));
  border-color: rgba(59, 130, 246, 0.28);
}

.badge-team {
  background: linear-gradient(135deg, rgba(255, 106, 0, 0.16), rgba(255, 255, 255, 0.04));
  border-color: rgba(255, 106, 0, 0.28);
}

.badge-open {
  background: rgba(16, 185, 129, 0.15);
  color: var(--primary-400);
  border: 1px solid rgba(16, 185, 129, 0.3);
}

.badge-pending {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
  border: 1px solid rgba(245, 158, 11, 0.3);
}

.badge-resolved {
  background: rgba(59, 130, 246, 0.15);
  color: var(--info);
  border: 1px solid rgba(59, 130, 246, 0.3);
}

.badge-closed {
  background: rgba(107, 114, 128, 0.15);
  color: var(--gray-400);
  border: 1px solid rgba(107, 114, 128, 0.3);
}

.badge-priority-low {
  background: rgba(107, 114, 128, 0.15);
  color: var(--gray-400);
}

.badge-priority-medium {
  background: rgba(245, 158, 11, 0.15);
  color: var(--warning);
}

.badge-priority-high {
  background: rgba(249, 115, 22, 0.15);
  color: #fb923c;
}

.badge-priority-urgent {
  background: rgba(239, 68, 68, 0.15);
  color: #f87171;
}

.badge-category {
  background: rgba(139, 92, 246, 0.15);
  color: #a78bfa;
  border: 1px solid rgba(139, 92, 246, 0.3);
}

/* ================================================
   Ticket Detail / Chat
   ================================================ */

.ticket-detail-container {
  display: grid;
  grid-template-columns: 1fr 320px;
  gap: var(--space-6);
  max-width: 1320px;
  margin: 0 auto;
  width: 100%;
  padding: 0 var(--space-3);
}

.chat-container {
  background: rgba(30, 41, 59, 0.5);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-xl);
  display: flex;
  flex-direction: column;
  height: calc(100vh - 250px);
  min-height: 500px;
}

.chat-header {
  padding: var(--space-5);
  border-bottom: 1px solid rgba(255, 255, 255, 0.05);
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.chat-title {
  font-family: var(--font-display);
  font-size: 1.125rem;
  font-weight: 600;
  color: var(--gray-100);
}

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: var(--space-5);
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.message {
  display: flex;
  flex-direction: column;
  max-width: 85%;
}

.message.outgoing {
  align-self: flex-end;
}

.message.incoming {
  align-self: flex-start;
}

.message-bubble {
  padding: var(--space-4);
  border-radius: var(--radius-xl);
  font-size: 0.9375rem;
  line-height: 1.6;
  word-break: break-word;
  overflow-wrap: anywhere;
}

.message.outgoing .message-bubble {
  background: linear-gradient(135deg, var(--primary-600), var(--primary-700));
  color: white;
  border-bottom-right-radius: var(--radius-sm);
}

.message.incoming .message-bubble {
  background: rgba(255, 255, 255, 0.08);
  color: var(--gray-200);
  border-bottom-left-radius: var(--radius-sm);
}

.message-sender {
  font-size: 0.75rem;
  font-weight: 600;
  margin-bottom: var(--space-1);
  padding-left: var(--space-2);
}

.message.outgoing .message-sender {
  color: var(--primary-400);
  text-align: right;
  padding-right: var(--space-2);
  padding-left: 0;
}

.message.incoming .message-sender {
  color: var(--gray-400);
}

.message-time {
  font-size: 0.6875rem;
  color: var(--gray-500);
  margin-top: var(--space-1);
  padding: 0 var(--space-2);
}

.message.outgoing .message-time {
  text-align: right;
}

.chat-input-container {
  padding: var(--space-4);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  background: rgba(0, 0, 0, 0.2);
}

.chat-input-form {
  display: flex;
  gap: var(--space-3);
}

.chat-input {
  flex: 1;
  padding: var(--space-3) var(--space-4);
  background: rgba(15, 23, 42, 0.8);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-lg);
  color: var(--gray-100);
  font-family: var(--font-sans);
  font-size: 0.9375rem;
  resize: none;
}

.chat-input:focus {
  outline: none;
  border-color: var(--primary-500);
}

.chat-send-btn {
  padding: var(--space-3) var(--space-4);
  background: linear-gradient(135deg, var(--primary-500), var(--primary-600));
  border: none;
  border-radius: var(--radius-lg);
  color: white;
  cursor: pointer;
  transition: var(--transition-base);
}

.chat-send-btn:hover {
  background: linear-gradient(135deg, var(--primary-400), var(--primary-500));
  transform: scale(1.05);
}

.chat-send-btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
  transform: none;
}

/* Ticket Sidebar */
.ticket-sidebar {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

.sidebar-card {
  background: rgba(30, 41, 59, 0.5);
  backdrop-filter: blur(10px);
  -webkit-backdrop-filter: blur(10px);
  border: 1px solid rgba(255, 255, 255, 0.08);
  border-radius: var(--radius-xl);
  padding: var(--space-5);
}

.sidebar-title {
  font-size: 0.8125rem;
  font-weight: 600;
  color: var(--gray-400);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: var(--space-4);
}

.sidebar-info {
  display: flex;
  flex-direction: column;
  gap: var(--space-3);
}

.sidebar-info-item {
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.sidebar-info-label {
  font-size: 0.875rem;
  color: var(--gray-500);
}

.sidebar-info-value {
  font-size: 0.875rem;
  color: var(--gray-200);
  font-weight: 500;
}

.sidebar-description {
  font-size: 0.875rem;
  color: var(--gray-400);
  line-height: 1.5;
  margin-bottom: var(--space-3);
}

.sidebar-hint {
  margin-top: var(--space-3);
  font-size: 0.8125rem;
  color: var(--gray-500);
  line-height: 1.4;
}

.access-data-form {
  display: grid;
  gap: var(--space-3);
}

.access-data-form .form-input {
  width: 100%;
}

/* ================================================
   Hero Section (Homepage)
   ================================================ */

.hero-section {
  padding: var(--space-16) 0;
  text-align: center;
}

.hero-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--space-2);
  padding: var(--space-2) var(--space-4);
  background: rgba(16, 185, 129, 0.1);
  border: 1px solid rgba(16, 185, 129, 0.2);
  border-radius: var(--radius-full);
  font-size: 0.8125rem;
  font-weight: 500;
  color: var(--primary-400);
  margin-bottom: var(--space-6);
}

.hero-title {
  font-family: var(--font-display);
  font-size: clamp(2.5rem, 6vw, 4rem);
  font-weight: 800;
  line-height: 1.1;
  margin-bottom: var(--space-6);
}

.hero-title-gradient {
  background: linear-gradient(135deg, var(--gray-100), var(--primary-300), var(--accent-cyan));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.hero-subtitle {
  font-size: 1.25rem;
  color: var(--gray-400);
  max-width: 600px;
  margin: 0 auto var(--space-8);
  line-height: 1.7;
}

.hero-actions {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-4);
  flex-wrap: wrap;
}

.hero-features {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: var(--space-8);
  margin-top: var(--space-12);
  flex-wrap: wrap;
}

.hero-feature {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  color: var(--gray-400);
  font-size: 0.9375rem;
}

.hero-feature i {
  color: var(--primary-400);
}

/* ================================================
   Login Page
   ================================================ */

.auth-container {
  display: flex;
  align-items: center;
  justify-content: center;
  min-height: calc(100vh - 200px);
  padding: var(--space-8);
}

.auth-card {
  width: 100%;
  max-width: 440px;
}

.auth-header {
  text-align: center;
  margin-bottom: var(--space-8);
}

.auth-icon {
  width: 64px;
  height: 64px;
  margin: 0 auto var(--space-6);
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(16, 185, 129, 0.1);
  border: 1px solid rgba(16, 185, 129, 0.2);
  border-radius: var(--radius-xl);
  color: var(--primary-400);
  font-size: 1.5rem;
}

.auth-title {
  font-family: var(--font-display);
  font-size: 1.75rem;
  font-weight: 700;
  color: var(--gray-100);
  margin-bottom: var(--space-2);
}

.auth-subtitle {
  color: var(--gray-400);
}

/* ================================================
   Empty States
   ================================================ */

.empty-state {
  padding: var(--space-12);
  text-align: center;
}

.empty-icon {
  width: 80px;
  height: 80px;
  margin: 0 auto var(--space-6);
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(255, 255, 255, 0.05);
  border-radius: var(--radius-2xl);
  font-size: 2rem;
  color: var(--gray-500);
}

.empty-title {
  font-family: var(--font-display);
  font-size: 1.25rem;
  font-weight: 600;
  color: var(--gray-300);
  margin-bottom: var(--space-2);
}

.empty-description {
  color: var(--gray-500);
  margin-bottom: var(--space-6);
}

/* ================================================
   Footer
   ================================================ */

.main-footer {
  background: rgba(15, 23, 42, 0.5);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
  margin-top: auto;
}

.footer-container {
  max-width: 1200px;
  margin: 0 auto;
  padding: var(--space-12) var(--space-6) var(--space-6);
}

.footer-brand {
  margin-bottom: var(--space-8);
}

.footer-logo {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  color: var(--gray-200);
  margin-bottom: var(--space-3);
}

.footer-logo svg {
  width: 32px;
  height: 32px;
  color: var(--primary-400);
}

.footer-logo span {
  font-family: var(--font-display);
  font-weight: 700;
  font-size: 1.125rem;
}

.footer-brand p {
  color: var(--gray-500);
  font-size: 0.9375rem;
}

.footer-links {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: var(--space-8);
  margin-bottom: var(--space-8);
}

.footer-column h4 {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--gray-200);
  margin-bottom: var(--space-4);
}

.footer-column a {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  color: var(--gray-500);
  text-decoration: none;
  font-size: 0.875rem;
  padding: var(--space-2) 0;
  transition: var(--transition-base);
}

.footer-column a:hover {
  color: var(--primary-400);
}

.footer-bottom {
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: var(--space-4);
  padding-top: var(--space-6);
  border-top: 1px solid rgba(255, 255, 255, 0.05);
}

.footer-bottom p {
  font-size: 0.875rem;
  color: var(--gray-500);
}

.footer-legal {
  display: flex;
  gap: var(--space-6);
}

.footer-legal a {
  color: var(--gray-500);
  text-decoration: none;
  font-size: 0.875rem;
  transition: var(--transition-base);
}

.footer-legal a:hover {
  color: var(--gray-300);
}

/* ================================================
   Loading States
   ================================================ */

.loading-spinner {
  display: inline-block;
  width: 20px;
  height: 20px;
  border: 2px solid rgba(255, 255, 255, 0.1);
  border-top-color: var(--primary-400);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

.skeleton {
  background: linear-gradient(
    90deg,
    rgba(255, 255, 255, 0.05) 0%,
    rgba(255, 255, 255, 0.1) 50%,
    rgba(255, 255, 255, 0.05) 100%
  );
  background-size: 200% 100%;
  animation: skeleton-loading 1.5s ease-in-out infinite;
  border-radius: var(--radius-md);
}

@keyframes skeleton-loading {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: -200% 0;
  }
}

/* ================================================
   Responsive Design
   ================================================ */

@media (max-width: 1024px) {
  .ticket-detail-container {
    grid-template-columns: 1fr;
    gap: var(--space-5);
    padding: 0 var(--space-3);
  }

  .ticket-sidebar {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
    gap: var(--space-4);
  }

  .chat-container {
    height: auto;
    min-height: 420px;
  }

  .chat-messages {
    max-height: 60vh;
  }
}

@media (max-width: 768px) {
  .main-content {
    padding: var(--space-6) var(--space-4);
  }

  .nav-menu {
    display: none;
  }

  .mobile-menu-toggle {
    display: flex;
  }

  .user-info {
    display: none;
  }

  .page-header-content {
    flex-direction: column;
    text-align: center;
  }

  .page-title {
    font-size: 1.5rem;
  }

  .stats-grid {
    grid-template-columns: 1fr 1fr;
  }

  .hero-features {
    flex-direction: column;
    gap: var(--space-4);
  }

  .ticket-detail-container {
    gap: var(--space-3);
    padding: 0 var(--space-2);
    max-width: 100%;
    margin: 0;
  }

  .chat-container {
    height: auto;
    min-height: 320px;
    border-radius: var(--radius-lg);
  }

  .chat-header {
    flex-direction: column;
    align-items: flex-start;
    gap: var(--space-2);
    padding: var(--space-3);
  }

  .chat-messages {
    max-height: none;
    padding: var(--space-3);
    gap: var(--space-3);
  }

  .chat-input-form {
    flex-direction: column;
  }

  .chat-input {
    width: 100%;
    min-height: 110px;
  }

  .chat-input-container .cf-turnstile {
    align-self: flex-start;
  }

  .chat-send-btn {
    width: 100%;
    justify-content: center;
    display: inline-flex;
    align-items: center;
    gap: var(--space-2);
  }

  .ticket-sidebar {
    grid-template-columns: 1fr;
    gap: var(--space-3);
  }

  .footer-bottom {
    flex-direction: column;
    text-align: center;
  }
}

@media (max-width: 480px) {
  .main-content {
    padding: var(--space-5) var(--space-3);
  }

  .stats-grid {
    grid-template-columns: 1fr;
  }

  .ticket-badges {
    display: none;
  }

  .hero-actions {
    flex-direction: column;
  }

  .hero-actions .btn {
    width: 100%;
  }

  .chat-header {
    padding: var(--space-3);
  }

  .chat-messages {
    padding: var(--space-2);
    gap: var(--space-2);
  }

  .chat-container {
    border-radius: var(--radius-lg);
  }
}

@media (max-width: 640px) {
  .ticket-detail-container {
    padding: 0 var(--space-2);
    gap: var(--space-3);
    width: 100%;
  }

  .chat-container {
    min-height: 0;
    height: auto;
    border-radius: var(--radius-md);
  }

  .chat-messages {
    max-height: none;
    padding: var(--space-2);
    gap: var(--space-2);
  }

  .message {
    max-width: 100%;
  }

  .chat-input {
    min-height: 110px;
  }

  .ticket-sidebar {
    margin-top: var(--space-3);
  }

  .sidebar-card {
    width: 100%;
  }
}

/* ================================================
   Scrollbar Styles
   ================================================ */

::-webkit-scrollbar {
  width: 8px;
  height: 8px;
}

::-webkit-scrollbar-track {
  background: rgba(255, 255, 255, 0.02);
}

::-webkit-scrollbar-thumb {
  background: rgba(255, 255, 255, 0.1);
  border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
  background: rgba(255, 255, 255, 0.2);
}

/* ================================================
   Print Styles
   ================================================ */

@media print {
  .animated-bg,
  .main-nav,
  .main-footer,
  .chat-input-container {
    display: none !important;
  }

  body {
    background: white;
    color: black;
  }

  .card,
  .sidebar-card,
  .chat-container {
    background: white;
    border: 1px solid #ddd;
  }
}

/* ================================================
   Feedback System Styles
   ================================================ */

.feedback-container {
  padding: var(--space-6);
  background: rgba(16, 185, 129, 0.03);
  border-top: 1px solid rgba(16, 185, 129, 0.1);
  border-radius: 0 0 var(--radius-xl) var(--radius-xl);
}

.feedback-header {
  display: flex;
  align-items: center;
  gap: var(--space-3);
  margin-bottom: var(--space-5);
  color: var(--primary-500);
}

.feedback-header i {
  font-size: 1.5rem;
}

.feedback-header h3 {
  font-size: 1.125rem;
  font-weight: 600;
  color: var(--gray-100);
  margin: 0;
}

.feedback-form {
  display: flex;
  flex-direction: column;
  gap: var(--space-4);
}

/* Star Rating Input */
.rating-input {
  display: flex;
  flex-direction: row-reverse;
  justify-content: center;
  gap: var(--space-2);
  padding: var(--space-4) 0;
}

.rating-input input[type="radio"] {
  display: none;
}

.rating-input label {
  font-size: 2.5rem;
  cursor: pointer;
  transition: all var(--transition-base);
  filter: grayscale(100%);
  opacity: 0.4;
}

.rating-input label:hover,
.rating-input label:hover ~ label {
  filter: grayscale(0%);
  opacity: 1;
  transform: scale(1.1);
}

.rating-input input[type="radio"]:checked ~ label {
  filter: grayscale(0%);
  opacity: 1;
}

.feedback-comment {
  width: 100%;
  padding: var(--space-4);
  background: rgba(15, 23, 42, 0.5);
  border: 1px solid rgba(255, 255, 255, 0.1);
  border-radius: var(--radius-lg);
  color: var(--gray-100);
  font-family: var(--font-sans);
  font-size: 0.9375rem;
  line-height: 1.6;
  resize: vertical;
  transition: all var(--transition-base);
}

.feedback-comment:focus {
  outline: none;
  border-color: var(--primary-500);
  background: rgba(15, 23, 42, 0.7);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}

.feedback-comment::placeholder {
  color: var(--gray-500);
}

/* Submitted Feedback Display */
.feedback-submitted {
  display: flex;
  align-items: flex-start;
  gap: var(--space-4);
  padding: var(--space-6);
  background: rgba(16, 185, 129, 0.05);
  border: 1px solid rgba(16, 185, 129, 0.2);
  border-radius: var(--radius-lg);
  margin: var(--space-4);
}

.feedback-submitted > i {
  font-size: 1.5rem;
  color: var(--success);
  flex-shrink: 0;
  margin-top: var(--space-1);
}

.feedback-submitted h4 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--gray-100);
  margin: 0 0 var(--space-2) 0;
}

.submitted-rating {
  display: flex;
  align-items: center;
  gap: var(--space-2);
  margin-bottom: var(--space-3);
}

.star-filled {
  font-size: 1.25rem;
  filter: grayscale(0%);
}

.rating-text {
  font-size: 0.875rem;
  font-weight: 600;
  color: var(--primary-500);
  margin-left: var(--space-2);
}

.feedback-text {
  color: var(--gray-300);
  font-size: 0.9375rem;
  line-height: 1.6;
  margin: 0;
  padding: var(--space-3);
  background: rgba(15, 23, 42, 0.3);
  border-radius: var(--radius-md);
  border-left: 3px solid var(--primary-500);
}

/* Close Ticket Button */
.btn-success {
  background: linear-gradient(135deg, var(--success) 0%, #059669 100%);
  color: white;
  border: none;
}

.btn-success:hover {
  transform: translateY(-2px);
  box-shadow: 0 8px 20px rgba(16, 185, 129, 0.4);
}

.btn-success:active {
  transform: translateY(0);
}

/* Responsive Feedback Styles */
@media (max-width: 768px) {
  .rating-input label {
    font-size: 2rem;
  }

  .feedback-container {
    padding: var(--space-4);
  }

  .feedback-header h3 {
    font-size: 1rem;
  }

  .feedback-submitted {
    flex-direction: column;
    text-align: center;
  }

  .submitted-rating {
    justify-content: center;
  }
}